Operations answers for working Shopify merchants

Straight answers on shipping, taxes, fulfillment, and inventory for Shopify merchants.

• Shopify Partial Refunds Explained: Getting Some of Your Money Back
• Shopify Shipping Insurance Explained: What That Small Charge Actually Covers
• Shopify Preorders Explained: What Happens Between Paying and Shipping
• Wrong Item Shipped on Shopify: What To Do With a Delivery That Is Not Yours To Keep
• How does a gift receipt work when you buy from a Shopify store?
• What does a failed delivery attempt mean for your Shopify order?
• What does backorder mean when you buy from a Shopify store?
• How does pickup in store work on Shopify, and when is your order ready?
• How are digital downloads delivered on Shopify?
• What are Shopify order notes, and can the store see yours?
• How long do Shopify refunds take to show up?
• What does it mean when a Shopify order is archived?
• My order shipped in two packages. Is that normal on Shopify?
• Why does my Shopify order still say unfulfilled?
• A customer filed a chargeback on Shopify. What do I do now?
• A customer wants to change their shipping address after ordering. What now?
• A customer wants an exchange instead of a refund on Shopify. How does that work?
• A customer never got their Shopify order confirmation email. What should you do?
• How do customers check a Shopify gift card balance, and what can merchants see?
• Shopify flagged an order as high risk. What should you do before fulfilling it?
• How do I add a tracking number to a Shopify order after it ships?
• How does store credit work on Shopify, and when should a store offer it?
• A customer asks to cancel an order before it ships. Can you do that?
• A customer wants to keep the order but get some money back. How do partial refunds work?
• A customer wants a refund to a different card or account. Can you do that?
• A customer placed the same order twice by accident. What should you do?
• A customer says their package shows delivered but never arrived. What do you do?
• How long can a customer edit a Shopify order after checkout?
• A customer wants to change items after placing the order. What do you do?
• A customer says their return label expired. What do you do?